The Milk Allergy Hub – Membership Terms & Conditions
It’s important to us that you are completely clear from the outset the way in which we will deliver our services to you. If you are planning to join The Milk Allergy Hub (“the Membership”) then you must read these terms and conditions in full prior to purchasing.
Membership Terms: Key Details
The terms cannot be varied and in proceeding to purchase the Membership you will be deemed to have accepted these terms. The terms and conditions set out below apply to the services offered by The Milk Allergy Dietitian. Please read them carefully as they affect your rights and liabilities under law and set out the terms under which The Milk Allergy Dietitian (“we”, “our” or “us”) provide services to you, as purchaser of the membership. These terms are subject to any rights you have under consumer law to which we are bound and which cannot be waived by contract.
Membership Outline
The Milk Allergy Hub is a membership platform for parents and families who want to learn how to support their child with milk allergy. The membership is an ongoing commitment where you can get regular support and guidance from an expert dietitian, Lydia Collins-Hussey, The Milk Allergy Dietitian.
The aim of The Milk Allergy Hub is to provide support and information to families with children with milk allergy. Whilst the information in the membership is on milk allergy it does not replace a 1:1 consultation or advice given by another Health Care professional (HCP). Should you need bespoke support then please contact us to enquire about one-to-one services.
Membership Specifics
There are four elements to the membership:
i) Weekly Live Q&A sessions
ii) Monthly Live Masterclasses
iii) A Resource Hub with a recipe bank and resources
iv) A Private Facebook Group
Question & Answer Sessions
Each week you will get the chance to ask questions about your child’s milk allergy and get tailored bespoke support from Lydia Collins-Hussey, The Milk Allergy Dietitian. All of the Q&As will be delivered via zoom in the Facebook Group for 30 minutes. This will provide you with the opportunity to ask questions and discuss your own circumstances and get support.
Live Masterclasses
The live masterclasses will be led by Lydia Collins-Hussey, The Milk Allergy Dietitian. From time to time, they may also be joined by expert health care professionals and consultants who are specialists in different areas of allergy.
The monthly masterclasses will take place, either directly in the private Facebook Group or via Zoom for approximately 45 minutes. Unless there are unforeseen circumstances, the video calls will take place once a month and you will be notified via the Portal Hub and Facebook Group.
During each monthly live session, a specific allergy topic will be discussed such as allergy testing, diagnosis, alternative milks and the milk ladder. There will be an opportunity to ask questions at the end of the session.
The information and guidance shared will be based on Lydia Collins-Hussey, The Milk Allergy Dietitian’s experience as a UK Registered Dietitian specialising in food allergy.
Self-Study
In addition to the group masterclasses and live Q&As there will be materials provided for self-study. Within the Resource Hub you will have access to a recipe bank and resources to support management of milk allergy. Recipes and ebooks will be added to and updated each month.
For best results you should work through the workbooks and audio or video material in your own time. Failure to complete the self-study materials may limit your ability to learn from the tips and guidance shared in the live sessions.
Private Facebook Group
You will have access to a private Facebook to support you during the Membership. The intention of the Facebook Group is to provide community support and a network of individuals at a similar stage of their child’s milk allergy and who are facing similar challenges.
From time to time The Milk Allergy Hub may post and offer support in the Facebook Group but there is no guarantee that posts will be responded to immediately or that any Facebook mailboxes will be monitored.
Please be advised that whilst we hope that you will be able to utilise the Facebook Group, we make no guarantees as to the availability of the group and/or the content within the group at any time.
Behaviour
It is requested that at all times your behaviour towards others is polite and respectful. We will not be held responsible for the behaviour or actions of any other members. Should your behaviour be deemed offensive or inappropriate we reserve the right to remove you from the membership with immediate effect.
Disclaimers
The aim of the membership is to provide you with practical tips, tools and information to manage your child’s milk allergy. Whilst the membership will provide you will information on managing milk allergy it will not replace a 1:1 consultation.
We make no guarantees or claims as to the success of any member. Each individual is unique, and management is unique to them. The aim is that by working through the resources and taking advantage of all of the elements which the membership has to offer you will have new information, strategies and techniques to manage your child’s milk allergy successfully.
All information provided will be general information and guidance and will not be bespoke advice. We are not responsible for any action or inaction which you take as a result of the information within the membership.
No content in this membership should be construed as medical advice, whether mental or physical. If you believe that you require medical attention you should seek assistance from a medical professional immediately.
We ask that all members in the membership respect the rights of others in respect of their behaviour and privacy. We will not be responsible for the action of any members including for any disclosures made by any members based on information which has been shared within the membership.
Contact and Schedule
It is the intention that the membership will run continuously and that any training material, live Q&As and live masterclass sessions will be provided as set out above. Should an unforeseen reason arise which cause a session(s) to be postponed they will be re-arranged as soon as possible.
Throughout the membership we will be available by email Monday to Friday between 8am to 4pm via hello@themilkallergydietitian.com and will respond as soon as possible and within 48 hours during the hours stated.
If you have a technical query relating to accessing the membership please include “Tech” in the subject line of your email correspondence.
You may see us post on social media outside of our core hours. Not all of these posts are live and some will be pre-scheduled. We are passionate about supporting everyone in the membership and where we can we may respond to you out of hours but we make no guarantees that this will always be possible.
Payment Terms
The cost of the membership is set at the time you subscribe. On subscription you will agree to monthly payments via Stripe which will be taken on the same day each month.
The membership subscription is entirely flexible. Once you have paid your monthly fee you will gain access to all of the membership benefits. Should you wish to cancel you can do so through your online portal/please email us and we can support you in cancelling your subscription. Should you seek to cancel the subscription close to the billing period renewal date you may still be charged for a further month during which you can continue to use the benefits of the membership.
Privacy and Confidentiality
Your privacy and protection of your personal data is important to us. Your personal data is protected as set out in our privacy policy which can be found Privacy Policy — The Milk Allergy Dietitian.
We utilise Convertkit and Squarespace to manage our communications with you and from time to time may utilise the Facebook Pixel analytics tool.
During the course of the membership you may have access to confidential information, in particular the personal affairs of others on the course. In accepting these terms, you agree that you will not use or disclose to any person, organisation, or company, and shall use your best endeavours to prevent the publication of, any confidential information relating to any other member.
You accept that any unauthorised disclosure of personal or confidential information belonging to another may amount to immediate dismissal from the membership. Should you decide to leave the membership then you remain bound by the confidentiality and privacy obligations.
Refunds and Cancellation
It is our aim that you will be completely happy with the membership and find educational content and form friendships. However, we appreciate that there may come a time when you wish to leave the membership.
In accordance with Distance Selling Regulations, you have the right to cancel and obtain a full refund within 14 days from the date of subscription. Refund requests should be made in writing to hello@themilkallergydietitian.com.
In the event that one or more training sessions have already taken place, or that you have accessed any of the training material, or community groups within the first 14 days following your subscription, you are still entitled to request a refund but the value of the content which you have accessed shall be deducted from the amount paid by you, along with any reasonable costs which have been borne by us in respect of the administrative costs of commencing the membership.
There is no obligation on us to refund any amounts paid where cancellation requests are made following the 14 day cancellation period.
Should you wish to cancel your membership you can do so at any time.
We reserve all rights to cancel the membership for any reason without prior notice. In such circumstance a refund will be provided for the remainder of that month as applicable.
Intellectual Property
During your time as a member, you will be provided with resources. At all times the intellectual property rights and copyrights connected with those materials remain with us. You have the right to use the materials as learning tools, but you are not permitted to duplicate or provide copies to third parties. We retain and reserve all of our copyrights.
Complaints
If you have a complaint about the membership this should be made to made in writing to Lydia Collins-Hussey at hello@themilkallergydietitian.com.
Frequently Asked Questions
1. What happens if I can’t make a live session?
As far as possible, the live masterclasses will be held in the Facebook Group. If not, they will be recorded and the link to watch will be sent to you within 48 hours following the end of a live session. From time-to-time technology may fail and the recording may be unavailable or of poor visual or sound quality but we do aim to record all live sessions.
2. What if I need additional support?
Additional support can be offered to each member in the form of 1:1 support or guidance. We are happy to support you as required, please contact us directly, additional charges will apply.
3. What if I am ill during the membership?
If you are ill or unable to attend a live session for any reason you will be able to watch the recording of that session.
General
We intend to rely on the written terms set out in these terms and conditions for the services that we provide to you in delivery of the membership. These written terms shall constitute the entire agreement between us.
Should there be any conflict between these terms and any membership hosting platform or payment gateway, these terms shall prevail.
We may update these terms and conditions from time to time for legal or regulatory reasons or to allow the proper operation of your service. Any changes will be notified to you as soon as possible.
If any provision or part-provision of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these terms and conditions.
These Terms are governed by the laws of England & Wales. The Courts of England & Wales have exclusive jurisdiction over any matter and proceedings arising out of the me.