Master The Milk Ladder Program – Terms & Conditions

It’s important to us that you are completely clear from the outset the way in which we will deliver our services to you. If you are planning to join Master the Milk Ladder Program (“the Program”) then you must read these terms and conditions in full prior to purchasing.

Program Terms: Key Details

The terms cannot be varied and in proceeding to purchase the Program you will be deemed to have accepted these terms. The terms and conditions set out below apply to the services offered by The Milk Allergy Dietitian. Please read them carefully as they affect your rights and liabilities under law and set out the terms under which The Milk Allergy Dietitian (“we”, “our” or “us”) provide services to you, as purchaser of the program. These terms are subject to any rights you have under consumer law to which we are bound and which cannot be waived by contract.

Program Outline

Master the Milk Ladder is a bespoke 1:1 coaching service for parents and families who want to support their child with reintroducing milk via the milk ladder. The program is a commitment for 6 months where you can get regular support and guidance from an expert dietitian, Lydia Collins-Hussey, The Milk Allergy Dietitian.

The aim of Master the Milk Ladder Program is to provide tailored support and information to aid in progressing up the milk ladder.

Program Specifics

There are five elements to the program:

i. Bespoke 1:1 sessions

ii. Unlimited email support

iii. Climbing the milk ladder handbook and library resources

iv. Assessment report

v. Six months access to The Milk Allergy Hub

Bespoke 1:1 sessions

The program provides regular video sessions via zoom. The first session is 60 minutes, the second session 20 minutes and the last session 10 minutes to be booked in over a 6-month period. Session links will be provided in the Introduction Pack on confirmation of booking. Sessions can be booked by following the Calendly link which gives access to The Milk Allergy Dietitians diary. A zoom link is automatically generated at the time of booking.

Unlimited email support

Unlimited email supports start at the time of booking and ends at 6 months. The Milk Allergy Dietitian will respond to emails on working days (Monday – Friday) and aims to reply within 48 hours (excluding weekends). The Milk Allergy Dietitian will not respond if there is annual leave or sickness. The client will be made aware with an out of office email.

Climbing the Milk Ladder and Library Resources

On completion of the first session a copy of the Climbing the Milk Ladder Handbook will be provided as well as any additional resources required. These resources must be discussed alongside a 1:1 session and should not be shared with anyone else, they are for sole use of clients in Master the Milk Ladder Program.

Assessment Report

An assessment report will be provided on completion of the first session. This will be provided in a PDF format one week from the first session. The report will outline recommendations on how to proceed up the milk ladder as well as nutritional recommendations whilst predominantly still following a milk free diet. The report can be shared with the clients GP or other Health Care Professional’s involved.

Six Months Access to The Milk Allergy Hub

Master The Milk Ladder Program clients will also have access to The Milk Allergy Hub, a monthly membership. Details on how to join the Hub are listed in the Introduction Pack on confirmation of booking as well as login details to access the portal hub. The client will also be asked to access the Private Facebook Group where a link is provided in the portal hub. The intention of the Private Facebook Group is to provide community support and a network of individuals at a similar stage of their child’s milk allergy and who are facing similar challenges.

From time to time The Milk Allergy Hub may post and offer support in the Facebook Group but there is no guarantee that posts will be responded to immediately or that any Facebook mailboxes will be monitored.

Please be advised that whilst we hope that you will be able to utilise the Facebook Group, we make no guarantees as to the availability of the group and/or the content within the group at any time.

It is requested that at all times your behaviour towards others is polite and respectful. We will not be held responsible for the behaviour or actions of any other members. Should your behaviour be deemed offensive or inappropriate we reserve the right to remove you from the membership with immediate effect.

Disclaimers

The aim of Master the Milk Ladder Program is to provide 1:1 practical support through the milk ladder. We make no guarantees or claims as to the success of any client. Each individual is unique, and management is unique to them. The aim is that by working through the 1:1 sessions and resources to manage your child’s milk allergy successfully.

On confirmation of starting the Master the Milk Ladder Program you will be asked to sign an agreement form which outlines the risks involved. The program cannot go ahead if this is not signed.

Contact and Schedule

It is the intention that the program will run as smoothly as possible. Should an unforeseen reason arise which cause a session to be postponed they will be re-arranged as soon as possible.

Throughout the program we will be available by email Monday to Friday between 8am to 4pm via hello@themilkallergydietitian.com and will respond as soon as possible and within 48 hours during the hours stated.

If you have a technical query relating to accessing the membership please include “Tech” in the subject line of your email correspondence.

You may see us post on social media outside of our core hours. Not all of these posts are live and some will be pre-scheduled. We are passionate about supporting everyone in the membership and where we can we may respond to you out of hours but we make no guarantees that this will always be possible.

Payment Terms

The cost of the program is set at the time you purchase. On confirmation you will agree to either a payment in full or 3 monthly payments via Stripe which will be taken on the same day each month.

Payment must be made via credit/debit card before the first session. Payment can be in full (£995) or via payment plan (3 x £332 payments over 3 months). Failure to pay in full or the first payment on the payment plan before the appointment will result in no appointment and the client terminated from the Program.

Privacy and Confidentiality

Your privacy and protection of your personal data is important to us. Your personal data is protected as set out in our privacy policy which can be found Privacy Policy — The Milk Allergy Dietitian.

We utilise Kit and Squarespace to manage our communications with you and from time to time may utilise the Facebook Pixel analytics tool.

During the course of the Program you may have access to confidential information, in particular the personal affairs of others in The Milk Allergy Hub. In accepting these terms, you agree that you will not use or disclose to any person, organisation, or company, and shall use your best endeavours to prevent the publication of, any confidential information relating to any other member.

You accept that any unauthorised disclosure of personal or confidential information belonging to another may amount to immediate dismissal from the membership. Should you decide to leave the membership then you remain bound by the confidentiality and privacy obligations.

Refunds and Cancellation

It is our aim that you will be completely happy with the Program.

In accordance with Distance Selling Regulations, you have the right to cancel and obtain a full refund within 14 days from the date of subscription. Refund requests should be made in writing to hello@themilkallergydietitian.com.

In the event that one or more training sessions have already taken place, or that you have accessed any of the training material, or community groups within the first 14 days following the Program, you are still entitled to request a refund but the value of the content which you have accessed shall be deducted from the amount paid by you, along with any reasonable costs which have been borne by us in respect of the administrative costs of commencing the membership.

There is no obligation on us to refund any amounts paid where cancellation requests are made following the 14 day cancellation period.

We reserve all rights to cancel the Program for any reason without prior notice. In such circumstance a refund will be provided for the remainder of that month as applicable.

Intellectual Property

During your time as a client of the program and member of The Milk Allergy Hub, you will be provided with resources. At all times the intellectual property rights and copyrights connected with those materials remain with us. You have the right to use the materials as learning tools, but you are not permitted to duplicate or provide copies to third parties. We retain and reserve all of our copyrights.

Complaints

If you have a complaint about the membership this should be made to made in writing to Lydia Collins-Hussey at hello@themilkallergydietitian.com.

General

We intend to rely on the written terms set out in these terms and conditions for the services that we provide to you in delivery of the membership. These written terms shall constitute the entire agreement between us.

Should there be any conflict between these terms and any program and membership hosting platform or payment gateway, these terms shall prevail.

We may update these terms and conditions from time to time for legal or regulatory reasons or to allow the proper operation of your service. Any changes will be notified to you as soon as possible.

If any provision or part-provision of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these terms and conditions.

These Terms are governed by the laws of England & Wales. The Courts of England & Wales have exclusive jurisdiction over any matter and proceedings arising out of the me.